A new version of our website is now available.
Visit the new and redesigned BJC.org experience.
with BJC Virtual Care
Available 7 days a week, including evenings and weekends.
Receive medication and a treatment plan for minor illnesses and injuries.
If your regular doctor can’t see you right away, another BJC doctor or nurse practitioner will see you via video.
New & existing patients
Virtual care is open to anyone 12 and older, whether you’re a current BJC patient or new to us.
• Headaches and migraine
• Back pain
• Joint pain
Sinus & allergies
• Itchy eyes
• Sinus infection
• Nasal congestion
• Skin conditions
• Minor cuts
• Urinary tract infections
• Gynecological concerns
Cold & flu
• Sneezing & Cough
• Strep Throat
• Upper respiratory infection
• New loss of taste and smell
Choose your appointment time. A MyChart account is required for your visit. Read the instructions in your confirmation message.
Create your MyChart account and complete MyChart eCheck-in. Answer basic questions about symptoms, insurance, and contact information.
Get comfortable in a quiet, well-lit space. Click the "Join Video Visit" icon to launch your visit.
A virtual care visit is a video visit on a smartphone or computer with a BJC provider. Virtual care is appropriate for immediate care when minor illnesses arise.
Virtual care is intended for minor illnesses such as:
Virtual care visits are typically billed at the same rate as a primary care co-pay or co-insurance. Contact your insurance provider to confirm.
All credit, debit, HSA, FSA plans are accepted.
You must be physically located in Missouri or Illinois to schedule and have a BJC virtual visit. You do not have to be a resident.
Yes, a MyChart account is required for a virtual care appointment. In MyChart, you will be able to check-in, answer detailed questions about your symptoms, securely input your insurance, and start your visit.
From the main menu in MyChart, select Virtual Care. You can select either Other Symptoms or COVID-19 Evaluation and answer the required questions to schedule your visit.
You can create a MyChart account here. You may need to answer questions to verify your identity, which can take up to one hour.
Virtual care visits for COVID-19 evaluations are available for patients aged 12 and up. COVID-19 Evaluations are billed at the same rate as other visits where copays, co-insurances, and patient responsibility self-pay apply. Please check with your insurance company for details of their policies.
Yes. You may reschedule virtual care visits through MyChart. To reschedule your appointment:
Yes. Virtual care visits are secure, encrypted and confidential. Audio and video are not recorded during a video visit.
Yes. The virtual care provider may prescribe medicine as part of your treatment plan for your minor illness or injury. Please note, the providers will not prescribe controlled substances during a virtual care visit.
In order to ensure that your PCP is aware of your medication needs, we recommend that all regular medication refill requests go to your PCP. If you have an emergency situation, you can discuss with the virtual care provider but any refills of regular medications will be at their discretion.
You will see a BJC nurse practitioner or physician licensed in your state.
Virtual care visits on demand are with a BJC virtual care provider. However, virtual care visits and in-person appointments with your regular doctor can be scheduled via the MyChart app. You may also schedule in-person appointments with your regular doctor by calling the doctor’s office.
Your virtual care provider will recommend following up with your primary care provider for further tests or follow up care if needed.
Yes. Virtual care is available for patients aged 12 and up. Patients 12-17 years old with their own MyChart account can request virtual care through their account. A Telehealth Consent form, signed by an adult proxy, is required for the adolescent to participate in on-demand video visits. Users with proxy access to an adolescent’s MyChart account can also request virtual care on their behalf. Proxy access allows a caregiver or family member to access his/her personal MyChart account. Visit bjc.org/mychart to learn more about requesting proxy access.
Yes. Call 314-273-1966 (toll-free: 866-273-1966) for help with issues such as logging in or resetting your password.
Call 314-273-6481 to get help connecting to your visit within MyChart or if you have immediate follow-up questions to the provider.